When an Uber leaves mom stunned as driver takes off with her child—support vanishes too, you’d expect the company to spring into action. Instead, neither she nor the police could reach the driver, proving Uber’s support team is almost as elusive as their estimated arrival times.

With “Uber leaves mom stunned as driver takes off with her child—support vanishes too,” it’s clear the ride-sharing giant fell miles short. Uber leaves mom stunned, not just by the vanishing car, but by the radio silence that left her fending for answers alone.